Sensitivity training is a psychological technique that uses intense group interaction and discussion to help people become more aware of themselves and others. It can take many different forms and is also known as encounter group, interpersonal relationships, and teamwork training. Typically tiny and unorganized, the group sets its own objectives.
A professional leader is present to assist maintain a psychologically secure environment where participants are able to express themselves and try out novel social interactions. As much as possible, the leader stays out of the conversation. The group members bring up issues, and their interactions elicit a wide range of emotions. The facilitator invites participants to verbally analyze their individual and other people’s responses.
It is thought that as interpersonal communication improves and mutual trust grows, attitudes will eventually alter and spread to interactions with those outside the group. But frequently, these modifications are short-lived. Sensitivity training appears to work best with focused, uninterrupted sessions, such as many days of nonstop meetings.
Methods used in sensitivity training have been heavily influenced by those used in group psychotherapy. They have been used to address a variety of social issues (such as those in industry and commerce) in an effort to improve communication and trust between individuals and groups inside of an organisation.
