The convergence of computing, telecommunication, and administrative reforms for how knowledge should be verified, secured, processed, transmitted, and stored is known as information and communications technology (ICT).

ICT is a generic term for information technology (IT) in some parts of the world, but the two terms can have distinct meanings when applied to different contexts. In the United States, for example, the label IT is used when addressing technology in the context of business operations, School Analytics, whereas the label ICT is used more frequently in the area of education and government. As digital communication links replace analog links, the demand for professionals with the abilities and knowledge to maintain the convergence of these links grows in many parts of the world.

To that end, ICT staff can expect to be employed in positions where their primary responsibilities include improving computer skills and data literacy and leveraging emerging technologies to optimize legacy communication channels. This includes investigating how emerging technologies like augmented reality (AR) and virtual reality (VR) can supplement conventional techniques and communication theories.